customer service — שירות לקוחות. damaged — פגום, שבור. refund — החזר כספי. receipt — קבלה. attached — צירפתי (קובץ למייל). Dear Sir or Madam — פנייה רשמית כשלא יודעים את שם מי שקורא. Yours faithfully, Best regards — סיום רשמי של מכתב. Noam Levi, Shira — שמות.
Dear Sir or Madam, I am writing about my order, number 4592. On 3 March I ordered a pair of black running shoes in size 42 from your website, and I paid 280 shekels.
Could you please send me the right shoes in size 42? If you don't have them, I would like a full refund. I have attached a photo of the shoes and the receipt. Yours faithfully, Noam Levi
תרגיל 1 מתוך 3
המייל של נעם והתשובה: A Problem with an Order
Dear Sir or Madam, I am writing about my order, number 4592. On 3 March I ordered a pair of black running shoes in size 42 from your website, and I paid 280 shekels.
The package arrived yesterday, but there is a problem. The shoes are size 40, not 42, and one of them is damaged. I have tried them on, and they are much too small. I have already sent you two messages about this, but I haven't received an answer.
Could you please send me the right shoes in size 42? If you don't have them, I would like a full refund. I have attached a photo of the shoes and the receipt. Yours faithfully, Noam Levi
Dear Mr Levi, Thank you for your email, and we are very sorry about the problem with your order. We have sent you a new pair of shoes in size 42. They should arrive in five working days. You don't need to send back the old shoes. Best regards, Shira, Customer Service
תרגיל 2 מתוך 3
המייל של נעם והתשובה: A Problem with an Order
Dear Sir or Madam, I am writing about my order, number 4592. On 3 March I ordered a pair of black running shoes in size 42 from your website, and I paid 280 shekels.
The package arrived yesterday, but there is a problem. The shoes are size 40, not 42, and one of them is damaged. I have tried them on, and they are much too small. I have already sent you two messages about this, but I haven't received an answer.
Could you please send me the right shoes in size 42? If you don't have them, I would like a full refund. I have attached a photo of the shoes and the receipt. Yours faithfully, Noam Levi
Dear Mr Levi, Thank you for your email, and we are very sorry about the problem with your order. We have sent you a new pair of shoes in size 42. They should arrive in five working days. You don't need to send back the old shoes. Best regards, Shira, Customer Service
תרגיל 3 מתוך 3
המייל של נעם והתשובה: A Problem with an Order
Dear Sir or Madam, I am writing about my order, number 4592. On 3 March I ordered a pair of black running shoes in size 42 from your website, and I paid 280 shekels.
The package arrived yesterday, but there is a problem. The shoes are size 40, not 42, and one of them is damaged. I have tried them on, and they are much too small. I have already sent you two messages about this, but I haven't received an answer.
Could you please send me the right shoes in size 42? If you don't have them, I would like a full refund. I have attached a photo of the shoes and the receipt. Yours faithfully, Noam Levi
Dear Mr Levi, Thank you for your email, and we are very sorry about the problem with your order. We have sent you a new pair of shoes in size 42. They should arrive in five working days. You don't need to send back the old shoes. Best regards, Shira, Customer Service
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