המבנה של מכתב רשמי

Dear Sir or Madam,

I am writing to complain about a pair of wireless headphones that I ordered from your website on 3 March (order number 48215).

According to your website, the headphones would arrive within five working days. In fact, they arrived three weeks later. When I opened the box, I discovered that the left side did not work at all. I also noticed that the box had been opened before, which suggests that I was sent a used product.

I contacted your customer service by phone twice. On both occasions I was told that someone would call me back within 24 hours, but nobody did. As a result, I have spent a great deal of time on this problem, and I still do not have working headphones.

I would therefore like to request a full refund of 320 shekels. Alternatively, I would accept a new pair of headphones, on condition that they are sent to me by express delivery at no extra cost.

I have attached a photo of the damaged product and a copy of the receipt. I look forward to hearing from you within the next seven days.

Yours faithfully,

Daniel Peretz

Dear Sir or Madam,

I am writing to complain about a pair of wireless headphones that I ordered from your website on 3 March (order number 48215).

According to your website, the headphones would arrive within five working days. In fact, they arrived three weeks later. When I opened the box, I discovered that the left side did not work at all. I also noticed that the box had been opened before, which suggests that I was sent a used product.

I contacted your customer service by phone twice. On both occasions I was told that someone would call me back within 24 hours, but nobody did. As a result, I have spent a great deal of time on this problem, and I still do not have working headphones.

I would therefore like to request a full refund of 320 shekels. Alternatively, I would accept a new pair of headphones, on condition that they are sent to me by express delivery at no extra cost.

I have attached a photo of the damaged product and a copy of the receipt. I look forward to hearing from you within the next seven days.

Yours faithfully,

Daniel Peretz

Dear Sir or Madam,

I am writing to complain about a pair of wireless headphones that I ordered from your website on 3 March (order number 48215).

According to your website, the headphones would arrive within five working days. In fact, they arrived three weeks later. When I opened the box, I discovered that the left side did not work at all. I also noticed that the box had been opened before, which suggests that I was sent a used product.

I contacted your customer service by phone twice. On both occasions I was told that someone would call me back within 24 hours, but nobody did. As a result, I have spent a great deal of time on this problem, and I still do not have working headphones.

I would therefore like to request a full refund of 320 shekels. Alternatively, I would accept a new pair of headphones, on condition that they are sent to me by express delivery at no extra cost.

I have attached a photo of the damaged product and a copy of the receipt. I look forward to hearing from you within the next seven days.

Yours faithfully,

Daniel Peretz